Answers to the most asked questions for the Membership Renewal process.
“No invoice” is showing up in your account
Due to the large number of Members renewing, some accounts showed a message that said “no outstanding invoice”. This has been resolved as of 12:30pm on Friday 18 July. If it is still appearing on your account please send us an email at memberships@wswanderersfc.com.au and we will fix it as soon as possible.
With a large number of Members renewing we will not be able to respond to your email instantly but we will get in touch with a solution as soon as we can.
Renewals are open until 17 August so there is no danger of losing your seat if there are complications today.
What if I didn’t receive an email from the Club?
This may have happened for a number of reasons. You can still login HERE by clicking on the “Forgot your password?” option and proceeding as per normal. If this does not work then email memberships@wswanderersfc.com.au
With a large number of Members renewing we will not be able to respond to your email instantly but we will get in touch with a solution as soon as we can.
Renewals are open until 17 August so there is no danger of losing your seat if there are complications today.
Can I upgrade/downgrade my Membership or change my seats?
Due to the large numbers of Members and limited availability we are giving all Members the chance to renew their current seats before accommodating changes.
If you do wish to make changes we highly recommend renewing your current seat first so that you do not lose your place at Wanderland.
Once you have renewed you can click HERE to submit a change/upgrade request. When we know how many seats are available we will process these requests in order of payment of receipt.
Due to the large number of Members renewing, some accounts showed a message that said “no outstanding invoice”. This has been resolved as of 12:30pm on Friday 18 July. If it is still appearing on your account please send us an email at memberships@wswanderersfc.com.au and you will be added to the ‘upgrade/change seats” queue.
How can I become a Member for the first time?
Due to the large numbers of Members and limited availability we are giving all Members the chance to renew their current seats before opening seats up to new Members.
To ensure you are one of the first to know when new seats are released, sign up now as a Supporter or Out of Towner Member. Not only will you receive Membership benefits, you will be put on the Ticketed Membership Waiting List so you will be among the first to know when new Memberships are available after the renewal deadline passes.
Where do Out of Towners sit?
Out of Towner Memberships come with entry into one Hyundai A-League match. Out of Towner Members will get to choose one of three matches to attend [which are yet to be confirmed] and will have seats in general admission.
There will be an option on game day to upgrade seating which can be done at the ticket booth for a fee.
Last season we had multiple Memberships on one email address
With the introductions of our new Membership system, each Member needs to have a separate and unique email address. If you had multiple memberships tied to a single email address last season, email us at memberships@wswanderersfc.com.au with your details and we will fix it for you.
With a large number of Members renewing we will not be able to respond to your email instantly but we will get in touch with a solution as soon as we can.
Renewals are open until 17 August so there is no danger of losing your seat if there are complications today.
Any other issues
Please check our FAQ page on wanderland.com.au. If your question is not answered there send us an email at memberships@wswanderersfc.com.au
With a large number of Members renewing today we will not be able to respond to your email instantly but we will get in touch with you as soon as we can.
