Stadium Announcement: Frequently Asked Questions

Need to know something about the membership repercussions? Find your answer below.

Click here to read the new stadium announcement.
 
What happens to my seat
 
We understand that your Membership seat is important to you.  We are currently working through the Membership categories and how that looks at Spotless Stadium and ANZ Stadium. As both stadiums are unique in their own right, we are doing our best to cater for all Members and offer you seats in a similar location to your current seat at Pirtek. Over the next three months we will be relocating all Members and once we have finalised your seating across both new venues you will receive a renewal notice which will include your new seating arrangements.
 
When will I find out where I am sitting?
 
All members will receive a membership renewal notice in the mail in the first week of June 2016. This notice will include all your Membership details such as the renewal price and your new seating information.
 
What happens to my Membership auto-renewal for next season?
 
Members will receive their auto-renewal notice as per last season that will include their seating arrangements at the new stadiums. Members will have the opportunity to opt-out if they do not wish to renew.
 
Our recommendation to any Member who wishes to request a change to their seating is to allow your Membership to auto-renew and complete a seat change/upgrade request form at the time of renewal. Members will be notified before the season if your seat change was successful.
 
Can I renew my membership for only one stadium?
 
Members who are on the auto-renewal option will be renewed for the entire season as per the Membership Terms & Conditions; therefore you will have access to all matches across both Spotless Stadium and ANZ Stadium.
 
How many matches will be played out of each stadium?
 
The match breakdown for the 2016/17 Hyundai A-League season is still subject to FFA finalisation of the draw but will likely include eight (8) matches at Spotless stadium and at least four (4) blockbuster matches at ANZ stadium.
 
Can I get on the waitlist/priority access for seats next season?
 
By signing up as a Supporter Member you will get access to upgrade your Membership to a full season ticketed Membership for season 2016/17 as part of Membership renewals on 1 July 2016. Renewing Members always get the chance to request a change of seats and upgrade their Membership before Memberships are on-sale. All you need to do is complete a Seating Change/Upgrade request form online at the time of renewals.
 
Seat Changes
 
How can I change my Membership seat?
 
All Members will receive a renewal notice in the mail which will include your new seating locations at both stadiums. If you are unhappy with your seat location at any stadium you will be able to complete an online seating request from 1 June 2016. You can find this in the wanderland.com.au website
 
Please note: All requests will be subject to availability of seats, it is recommended that you add multiple options to your request. If a seating request cannot be satisfied according to the application, a member will be notified that they are unsuccessful or the next best available seat will be allocated where and if available.
 
Where a member is displeased with their allocation, the Membership Team will work towards a solution with the member. Refunds will not be issued based on dissatisfaction with allocated seating. The outcome of seating requests will be communicated to Members prior to first home match.
 
When can I put in a request to change my seat?
 
Once you have received your Membership renewal notice and you have checked your seating, you will be able to submit a seating request form online from 1 June 2016.  All seating requests must be made in writing using the online seat request form. Seating requests cannot be taken over the phone.
 
If after attending a match I am not happy with my seat, can I change my seat?
 
After attending a game if as a member you are not happy with your membership seats you will be able to email the membership department. Once the membership department has been briefed they will try and process new seating for you. This will strongly depend on availability within the stadium.
 
Will I have the same seat when I move back when the new stadium is opened?
 
As the seating layout at the new stadium is yet to be announced, Members looking to access a seat at the new stadium will need to be aware of the below in regards to Member seating.
 
Members seating at the new stadium in Parramatta will be based on the following factors:

  • Membership loyalty – Members who continue to renew their membership up until the point we do move back into the new stadium in Parramatta, will be rewarded for your ongoing loyalty and you will be first in line to access the best seating at the new venue
  • Membership category – Members will get access to seats based on the Membership category they currently hold as first priority

When will the seating requests be finalised?
 
Seating requests will be finalised before new membership goes on sale to the general public, this is yet to be confirmed. All renewing Members will be able to access the next best available seating.
 
Can I add a new member during the renewal period?
 
2015/16 Members will have a priority access period for renewal of their previous season’s Membership once Club Memberships go on sale Friday 1 July 2016 for season 2016/2017.
 
Any Members wishing to sign up a new Member to sit with them will need to let their Membership renew and complete a seating change/upgrade request form identifying that you wish to add a new Member to sit with you; these requests will be looked at after all membership renewals have been completed.
 
Please note: All requests will be subject to availability of seats, it is recommended that you add multiple options to your request. If a seating request cannot be satisfied according to the application, a member will be notified that they are unsuccessful or the next best available seat will be allocated where and if available.
 
Where a member is displeased with their allocation, the Membership Team will work towards a solution with the member. Refunds will not be issued based on dissatisfaction with allocated seating. The outcome of seating requests will be communicated to Members prior to first home match.
 
Should individual seats be made available in your current section they will be offered to members first as part of the second phase of renewals with the Member Scout program.